Terms and conditions

The delivery and payment terms and conditions apply to all orders, offers and agreements. When you place an order, you indicate your agreement to the terms and conditions.

If you wish to cancel an order, you must notify us within 24 hours at info@byindah.nl Payment will then be refunded to the account number you provided within 5 working days.


1) By bank transfer
Payment of the order can be made by bank transfer to bank account number NL25 KNAB 0257037136 t.n.v. by Indah in Hengelo. Bank transfers must be made within 5 working days of ordering. Placing an order is a legally valid purchase agreement. As soon as the money is in our account, the order will be sent.
2) Via Ideal
3) Via Bankcontact Mister Cash
4) Via Paypal, we charge a part (3.4% over the total sales amount) of the costs to the buyer.

Delivery time/Shipping:
Upon receipt of your payment, the goods will be dispatched as soon as possible. At the latest within 48 hours.
If items ordered are not available, this will be visible on the site. Should your order have just been placed at the same time as another order (as a result of which the stock on the site is incorrect), you will receive an e-mail from us informing you that these items are sold out. We obviously do our utmost to minimise the number of sold-out items and tailor product availability to your needs. Unfortunately, however, we cannot guarantee that your desired items will always be available.

Shipping costs:
All prices quoted do not include shipping costs. These are automatically calculated during your order. Packing & Shipping costs within the Netherlands are € 2,25 per order. For orders above € 20,= we do not charge shipping costs.
Shipping costs within Europe is € 3,- per order and free for orders above € 30,-.
Shipping to the rest of the world is € 4,- per order and free for orders over € 40,-.

All orders are neatly, securely and carefully packed prior to dispatch. No liability is accepted for loss and/or damage during shipping by PostNL www.byindah.nl.

All prices are stated in euro`s, including 21% VAT, excluding shipping costs.

Returns or exchanges:
If, upon receipt, you do not wish to keep an item, it can be returned within 14 days of receipt. Provided the article is unused (= not worn). With the exception of our jewellery made personally for you. Before returning an article we would like to receive an e-mail (info@winkelvanindah.nl) about this. The article must be sent in the same or similar protective packaging and the return form must be completed and enclosed. The amount due (without shipping costs) will be refunded to your account within a week after receipt of the article (if in undamaged condition). In case of returns, the shipping costs will be borne by the customer.

by Indah
Madoerastraat 34
7556 SN Hengelo

On all items, Winkel van Indah gives a one-month warranty on the jewellery from the day of shipment.
With the exception of:
-Stains caused by the use of hairspray, perfume and cosmetics
-Metal discoloured by contact with water
-Metal that is discoloured by the acidity/PH value of the skin
-Items that have been broken/damaged by being dropped
-Injuries caused by improper use of the items

Shop by Indah is not liable for damage to delivered items due to wear and tear or improper use. In case of any liability, it is maximum in the amount of the purchase price of the item.

Complaints procedure
1. The entrepreneur has a sufficiently publicised complaints procedure and handles complaints in accordance with this complaints procedure.
2. Complaints about the execution of the agreement must be submitted to the entrepreneur within 7 days fully and clearly described, after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer.
4. If the complaint cannot be resolved by mutual agreement, a dispute arises which is subject to the dispute settlement procedure.

1. On agreements between the entrepreneur and the consumer to which these general terms and conditions relate, only Dutch law applies. Also if the consumer resides abroad.
2. The consumer can submit the dispute to the disputes committee via the ODR platform ( http://ec.europa.eu/consumers/odr/)
Despite the jewellery being solidly made from excellent materials, wearing it by small children ( e.g. while playing) can pose health risks. Think of swallowing parts. Therefore, keep a close eye on children while wearing our jewellery. Do not leave them alone and take off the jewellery at bedtime. Shop by Indah is not liable in any way.

Modification right:
www.byindah.nl reserves the right to make interim changes to the terms and conditions and content of its website.
Both photos and text(s) from this website may not be copied, saved and/or distributed without permission.

All rights reserved.
(Download the Terms and Conditions as a PDF file).

Privacy policy www.byindah.nl

About our privacy policy
Shop by Indah cares deeply about your privacy. We therefore only process data we need for (improving) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services accessed on it by Indah. The effective date for the validity of these terms and conditions is 14-05-2018, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data may be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse and what rights you have in relation to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and to whom the data can be viewed.

Webshop software
Our web shop is developed with software from Shopify. Personal data that you make available to us for the purpose of our service is shared with this party. Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Shopify is obliged under the agreement we have with them to take appropriate security measures. Shopify uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.

E-mail and mailing lists
We send our email newsletters via Shopify. Shopify will never use your name and e-mail address for its own purposes. At the bottom of every e-mail sent automatically via our website, you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is stored securely by Shopify.

Internet provider: Gmail
We use the services of Gmail for our regular business e-mail traffic. This party has taken appropriate technical and organisational measures to prevent abuse, loss and corruption of your and our data as much as possible. Gmail does not have access to our inbox and we treat all our e-mail traffic confidentially.

Webmail: mywebstore
We use the services of webmail. mywebwinkel for our regular business e-mail traffic. This party has taken appropriate technical and organisational measures to prevent abuse, loss and corruption of your and our data as much as possible. webmail.mywebwinkel does not have access to our mailbox and we treat all our e-mail traffic confidentially.

Payment processors:
To handle (part of) the payments in our webshop, we use the platform of Mollie. Mollie processes your name, address and place of residence data and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, as part of this, share (anonymised) data with third parties. All the above safeguards regarding the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data longer than permitted under the statutory time limits.

Shipping and logistics
If you place an order with us, it is our job to get your parcel delivered to you. We use the services of myparcel to carry out deliveries. This requires us to share your name, address and place of residence data with myparcel. Myparcel only uses this data for the purpose of executing the agreement. In the event that myparcel engages subcontractors, myparcel will also make your data available to these parties.

Purpose of data processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you - other than at your request - at a later time, we will ask you explicit permission to do so. Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.

Data automatically collected by our website are processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation with fiscal and criminal investigations
Where appropriate, Winkel van Indah may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will resist within the possibilities offered by law.

Retention periods
We keep your data for as long as you are our customer. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a forgetting request. Based on applicable administrative obligations, we are required to retain invoices containing your (personal) data, so we will retain this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents we have produced in response to your instructions.

Your rights
Under applicable Dutch and European law, as a data subject you have certain rights in relation to personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In case you wish to receive the data at a different e-mail address, we will ask you to identify yourself. We keep records of completed requests; in the case of forgetting requests, we administer anonymised data. You will receive all copies and transcripts of data in the machine-readable data format we use within our systems.

You have the right to complain to the Personal Data Authority at any time if you suspect that we are using your personal data in an inappropriate way.

Right of inspection
You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a copy of all data with an overview of the processors holding this data, indicating the category under which we have stored this data.

Right of rectification
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you rectified. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been adjusted.

Right to restrict processing
You always have the right to restrict the data we process (or have processed) that relates to your person or can be traced to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right of objection and other rights
Where applicable, you have the right to object to the processing of your personal data by or on behalf of Winkel van Indah. If you object, we will immediately cease data processing pending the resolution of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process (or have processed) available to you and thereafter cease processing permanently.

You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.

Through our website, cookies are placed by the US company Google, as part of the "Analytics" service.

We use this service to track and receive reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to grant access to this data. We have not allowed Google to use the obtained analytics information for other Google services.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected relating to you, we will notify you by email.

Contact details:
by Indah
Madoerastraat 34 (no visiting address)
7556SN Hengelo

Phone: 06 - 28531238
Mail: info@byindah.nl
KvK-number: 73295035
Contact person for privacy matters
J.S. Willemsen

(Download the General terms and conditions as a PDF file.)