Return policy
Return
If, after receiving an item, you do not wish to keep it, you have the right to cancel your order up to 14 days after receipt without giving a reason. You have another 14 days to return your product after cancellation. Provided the item is unused (= not worn). With the exception of our jewellery made personally for you.
1) Report your return via info@byindah.nl with the reason for return, the order number of the order and which article it concerns.
2) After approval, send the article back to Winkel van Indah. The item to be returned must be sent within 14 days in its original or similar protective packaging.
The amount due (including delivery costs) will be refunded to your account within a week of receiving the article (provided it is in undamaged condition). Shipping costs will be borne by the customer on return.
Return address:
by Indah
Madoerastraat 34
7556 SN Hengelo
3) Once the item is received in good order (unworn and undamaged), the amount will be refunded to the customer's account within 14 days.
Warranty:
On all items, by Indah provides a one-month warranty from the day of shipment.
With the exception of:
-Stains caused by use of e.g. hairspray, perfume and cosmetics
-Metal that has been discoloured by contact with water
-Metal that is discoloured by the acidity/PH value of the skin
-Items that have been broken/damaged by being dropped
-Complaints caused by incorrect use of the items
To avoid the above, read carefully here on how best to maintain your jewellery.
Wearing your jewellery can cause it to wear out. If your elastic has stretched or a connection has come loose, you can put your jewellery aside. But that's a shame, of course! For a small fee we can repair or re-thread your jewellery.
Get in touch with us and we will determine whether the warranty applies and determine the method of repair. The shipping costs are for the customers, the repair is free of charge.
If, after receiving an item, you do not wish to keep it, you have the right to cancel your order up to 14 days after receipt without giving a reason. You have another 14 days to return your product after cancellation. Provided the item is unused (= not worn). With the exception of our jewellery made personally for you.
1) Report your return via info@byindah.nl with the reason for return, the order number of the order and which article it concerns.
2) After approval, send the article back to Winkel van Indah. The item to be returned must be sent within 14 days in its original or similar protective packaging.
The amount due (including delivery costs) will be refunded to your account within a week of receiving the article (provided it is in undamaged condition). Shipping costs will be borne by the customer on return.
Return address:
by Indah
Madoerastraat 34
7556 SN Hengelo
3) Once the item is received in good order (unworn and undamaged), the amount will be refunded to the customer's account within 14 days.
Warranty:
On all items, by Indah provides a one-month warranty from the day of shipment.
With the exception of:
-Stains caused by use of e.g. hairspray, perfume and cosmetics
-Metal that has been discoloured by contact with water
-Metal that is discoloured by the acidity/PH value of the skin
-Items that have been broken/damaged by being dropped
-Complaints caused by incorrect use of the items
To avoid the above, read carefully here on how best to maintain your jewellery.
Wearing your jewellery can cause it to wear out. If your elastic has stretched or a connection has come loose, you can put your jewellery aside. But that's a shame, of course! For a small fee we can repair or re-thread your jewellery.
Get in touch with us and we will determine whether the warranty applies and determine the method of repair. The shipping costs are for the customers, the repair is free of charge.